Support
Central ERP support from the UK team that builds it
Central ERP support comes from real people in the UK. Whether you need help with a workflow, a new user or an integration, you will speak to someone who knows the system and your business.
Central ERP support: your questions answered
Is ERP support included with Central ERP?
Yes. Ongoing ERP support from our UK team is part of working with Central ERP. You deal directly with the people who build and configure the system, so questions about users, workflows, reporting or integrations reach someone who knows the platform and your setup rather than a generic help desk.
Where is the Central ERP support team based?
Our support team is based in Hampshire in the UK, as part of the Disking Group. That means you speak to people in your time zone who understand UK businesses, and who are backed by a wider team with long experience in managed IT, cybersecurity and technology support.
Can you help us change our workflows after go live?
Yes. Businesses change, and your system should keep up. Our team can help you adjust custom tasks, stages, fields and automations after go live, add users or locations and switch on new modules, so Central ERP continues to reflect how your business actually works.
How do I contact Central ERP support?
You can contact Central ERP support by calling 0333 320 0088, emailing [email protected] or sending a message through our contact form. Include your company name and a clear description of the issue, along with any steps that led to it, so our UK team can help you as efficiently as possible.
How do I check if Central ERP is down?
Check the Central ERP status page at status.diskingtech.co.uk first. It shows live service status, current incidents and planned maintenance, so you can quickly see whether an issue is affecting everyone or is specific to your account. If the status page shows no problems, contact our support team for help.
Is there self service help for Central ERP?
Yes. The Central ERP knowledgebase has guides on getting started, modules, custom tasks and automation, integrations, users and permissions, and plans and billing. It is a good first stop for how to questions, and our UK support team is there for anything the guides do not yet cover.
Can Central ERP support help with the Xero integration?
Yes. Central ERP support covers integrations, including the connection with Xero. If information is not flowing between the two systems as expected, or you want to change how the integration works for your business, contact our UK team with the details and we will help you get it working properly.